Privacy Policy

Privacy Policy for AdvanceEdge LLC

Last updated: October 12, 2026

AdvanceEdge LLC ("AdvanceEdge," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit https://www.advanceedgellc.com, submit a form, book a call, subscribe to our newsletter, call us, or receive texts or emails from us (together, the "Site").

1. Scope of This Policy

This policy covers information we collect through the Site and our own sales and marketing communications.

It does not cover information we process on behalf of our law firm and agency clients when delivering services, such as claimant intake data, case files, and medical records. We handle that information as a service provider under our Client Agreements, including business associate agreements where HIPAA applies, and only as our clients instruct. If you are a claimant or client of a law firm we support, please contact that law firm about your information.

2. Information We Collect

Information you give us:

  • Contact details: Name, email address, phone number, law firm or company name, and job title.
  • Inquiry details: The message you send and the services you are interested in.
  • Booking details: The date, time, and notes you provide when booking a call.
  • Newsletter sign-up: Your email address.
  • Communications: Records of emails, calls, and text messages with us. Calls may be recorded where permitted by law.

Information collected automatically:

  • Device and browser data: IP address, browser type, operating system, and device identifiers.
  • Usage data: Pages viewed, time on page, referring website, and clicks.
  • Cookies and similar technologies: Technologies including those set through Google Tag Manager and analytics or advertising tools (see Section 5).

Important: Please do not submit protected health information, medical records, Social Security numbers, or confidential case details through our public forms or chat.

3. How We Use Information

  • To respond to inquiries, schedule calls, and provide information about our services.
  • To send updates, newsletters, and marketing messages where you have agreed or where permitted by law.
  • To operate, secure, analyze, and improve the Site.
  • To measure the performance of our marketing and advertising.
  • To comply with legal obligations, enforce our Terms of Service, and prevent fraud or misuse.

4. Text Messaging (SMS)

If you provide your mobile number and agree to receive texts, we may send messages about your inquiry, scheduled calls, and our services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not sell, rent, or share mobile phone numbers or text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver messages.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to remember your preferences, understand how the Site is used, and measure our marketing. These may include Google Tag Manager, Google Analytics, and advertising or social media pixels.

You can block or delete cookies in your browser settings. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout and manage ad personalization at https://adssettings.google.com. Blocking cookies may affect some Site features.

6. How We Share Information

We do not sell your personal information. We share it only as follows:

  • Service providers: Providers that help us run our business, such as website hosting, CRM and marketing automation, form, chat, and scheduling tools, email and SMS delivery, analytics, and AI-assisted productivity tools. They may use the information only to provide services to us.
  • Our personnel and contractors: Including team members who may be located outside the United States, under confidentiality obligations.
  • Legal and safety reasons: When required by law, subpoena, or court order, or to protect our rights, users, or others.
  • Business transfers: Such as a merger, acquisition, or sale of assets, subject to this policy.
  • With your consent: Or at your direction.

7. Data Retention

We keep personal information only as long as needed for the purposes in this policy, including to maintain business records, resolve disputes, and meet legal requirements. When it is no longer needed, we delete or de-identify it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards, including access controls and encryption in transit, to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

  • Marketing emails: Use the unsubscribe link in any email.
  • Text messages: Reply STOP.
  • Access, correction, and deletion: You may ask to access, correct, or delete the personal information we hold about you.

Depending on your state of residence, you may have additional rights under state privacy laws, such as the right to know what we collect, to opt out of targeted advertising, and not to be discriminated against for exercising your rights. To make a request, contact us using the details below. We may need to verify your identity before acting on a request, and we will respond within the time required by law.

10. International Visitors

The Site is intended for users in the United States. If you visit from another country, your information will be processed in the United States and in other countries where our service providers and team members operate. Data protection laws there may differ from those in your country.

11. Children's Privacy

The Site is not directed to anyone under 18. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it promptly.

12. Third-Party Websites

The Site may link to third-party websites and social media pages. We are not responsible for their privacy practices. Please review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and change the "Last updated" date above.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: